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Frequently Asked Questions |
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>> General |
| Q: Who should use the Silent Monitoring application? |
| Parents who want to monitor the web sites their children are visiting and the people whom they talk with aiming to better handle and prevent various dangers situation ambushing children on the net. |
| Anyone who suspects their spouse is taking advantage of internet anonymity to conduct a virtual affair. |
| Business owners and IT managers who are interested in remote supervision for their employees' activities making sure they benefit the most out of their time during working hours. |
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Q: How does it work? |
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Upon installation Silent Monitoring software immediately starts capturing snap shots of your PC screen every few seconds, so you could know exactly what type of activities is taking place in your personal computer, the application records each and every site visited and what applications were activated. In the software enables recording keystroke hits, tracing suspected words and monitoring chats and instant messaging applications. At the end of the process a detailed report is available locally or sent to your email.
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Q: What are the risks? |
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Pornography, sexually explicit materials, sexual online predators, pedophiles, online bullying, sexual abuse, gambling online, exposure of personal information (such as credit card number, home address, etc…), identity theft, exposure to promotional material about alcohol or drugs, illegal purchase or distribution of narcotics and weapons, virtual affairs, and unfortunately much more…
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Q: Can the Silent Monitoring software be identified? |
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The Silent Monitoring software is completely hidden, untraceable and does not leave any footprints.
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Q: Which information do the monitoring reports include? |
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At the end of the data capturing process, an automated report will be generated. The report will then contain a table-list describing visited websites (together with a short description and a direct link), all the user's keystrokes (including messenger applications, chat rooms, etc), activated applications (as email, word) and a collection of snapshots describing each and every step of your computer activity.
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Q: What are the system requirements for the Silent Monitoring application? |
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We support Windows 98, Windows ME, Windows 2000, Windows XP, and Windows Vista. The Microsoft Dot Net Framework is also needed and is an integral part of our product installation.
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Q: How much free space do I need in my hard drive for data storage? |
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Silent Monitoring technology enable saving a huge amount of data in an encrypted way using a small amount of your disk space. With an average disk of 80GB you'll be able to store 3 years of your computer activity!!! Using the built-in administrative tools, you'll be able to maintain reports or to save them to an external what-so-ever storage media to free up disk space when needed.
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>> Purchase |
| Q: How payments are done? |
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Payment is done via PayPal secured payments system. We support all major credit cards including Visa, Master Card, American Express and Diners.
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Q: What will I see in my credit card bill? |
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On your credit card bill, you'll see a single line debit from "SilentMon" (which can be actually anything…). There won't be any other reminder of the company name or purchased software.
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>> Installation & Settings |
Q: How can I download the Silent Monitoring software? |
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After purchasing one of our products, and going through the secured payment process, you'll get a Silent Monitoring activation code and a direct download link. When download completes, double click on the downloaded file and follow the installation instructions. Once entering the online activation code, the monitoring process will begin.
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| Q: I know nothing about computers. Can I monitor my computer activity with your program? |
The process does not require any background or knowledge and it was design in such a away to be quick & simple. Detailed explanations and straightforward process will make the monitoring process up and running in less then 5 minutes.
We suggest to follow our step-by-step installation manual
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Q: What is the activation code? |
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The activation code is a unique code that you'll get when purchasing your program. This code should be supplied only once, as a part of the software installation and will make sure that the installed software was purchased in a legal way.
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Q: What functions does the administrative interface include? |
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The administrative interface, which will pop up whenever the secret keys combination is used, will allow you to browse your reports, delete them and stop the monitoring. It will also allow you to change your preferences & settings at any given time. You'll be able to set up the interval time for taking a screenshot, the size of the report and its destination (local reports and/or send reports directly to your email inbox). Finally, uninstalling the Silent Monitoring software can only be done from this interface by clicking the "uninstall" button.
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Q: I've installed the software but can't see any reports. When should I see my reports? |
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Creating the first report might take up to 2 days. It depends on your maximal report size settings and your computer activity. If you would like to speed things up, change the report size to minimum.
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Q: How to configure automatic email reports sending? |
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Please follow this step-by-step guide
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Q: I'm using An Anti-Virus and it seems that this program is blocking Silent Monitoring activity. What should I do? |
Norton Anti-Virus step-by-step guide.
NOD32 Anti-Virus step-by-step guide.
AVG Anti-Virus step-by-step guide.
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Q: I was asked to send the Silent Monitoring log file. How should I do it? |
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Please follow this step-by-step guide.
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